1. Who We Are
11 Oaks Farm (“we,” “our,” or “us”) operates the website 11oaksfarm.co.uk. We are committed to protecting and respecting your privacy while ensuring your personal information is handled safely and responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
When you visit our website, place an order, or contact us, we may collect and process the following personal information:
- Identity & Contact Data: Name, email address, phone number, delivery address, and billing address.
- Order & Transaction Data: Details about products you have purchased and order history.
- Technical Data: IP address, browser type, device information, and website usage data collected via cookies.
- Marketing Preferences: Your preferences in receiving email updates or promotional communications from us.
(Note: We do not collect or store full credit/debit card numbers. All payments are processed securely through accredited third-party payment providers).
3. How We Use Your Information
We use your personal data to:
- Fulfill Orders: Process payments, package orders, and deliver your products via courier or local pickup.
- Customer Support: Communicate with you regarding order updates, delivery tracking, or customer service queries.
- Marketing: Send news, butchery updates, or special offers (only if you have explicitly opted in or requested updates).
- Website Improvement: Analyze how visitors use our website to improve user experience, functionality, and performance.
4. Legal Basis for Processing
We process your personal information under the following legal bases:
- Contractual Necessity: Processing is necessary to fulfill our contract with you (e.g., delivering your order).
- Legitimate Interests: To operate and improve our farm business and website effectively.
- Consent: Where you have explicitly opted in to receive marketing updates (you may withdraw consent at any time).
- Legal Obligation: To comply with tax, accounting, or food safety record-keeping laws.
5. Sharing Your Data
We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service providers who assist us in operating our business:
- Payment Processors: Secure payment gateways (e.g., Stripe, PayPal, Apple Pay) to process card transactions.
- Courier & Logistics Services: Delivery partners to ensure your frozen order arrives at your address.
- Website & Hosting Partners: Web hosting, database management, and email infrastructure providers.
All third-party service providers are required to handle your data securely and in strict compliance with UK data protection laws.
6. Cookies
Our website uses standard cookies to ensure key functionality works smoothly (such as keeping items in your shopping basket and remembering checkout preferences). For more details, you can manage or disable cookie preferences through your web browser settings.
7. Data Retention & Security
We implement strict technical and organizational security measures to protect your personal data against unauthorized access, loss, or alteration. We retain your transaction records for as long as legally required for tax, accounting, and legal purposes (typically 6 years in the UK).
8. Your Legal Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectification: Request that we correct inaccurate or incomplete data.
- Erasure: Request that we delete your personal data (where legally applicable).
- Withdraw Consent: Unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us directly.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
- Email: 11oaksfarmwrexham@gmail.com
- Farm Address: 11 Oaks Farm, Wrexham